Unless expressly agreed otherwise in writing, each contract is deemed to have been concluded under the following terms and conditions.
Agreements can only include obligations towards VALOR SERVICES to the extent that they are signed by a director of VALOR SERVICES who is entitled to sign for VALOR SERVICES. The contractor declares to have verified the foregoing.
VALOR SERVICES will always plan the execution of cleaning works in advance in consultation with the contractor. If the contractor wishes to cancel the maintenance, this must be done at least 48 hours before the start of the works. In case of late cancellation, compensation of 250€ will be charged. In the absence of the customer after a scheduled appointment (NOSHOW), the customer will have to pay a fixed compensation of 50% of the daily rate of the foreseen service and travel costs per employee of 1.65€/km. All our appointments will be confirmed to you by email at the provided email address. If contact details change or if our messages end up in your spam mailbox, VALOR SERVICES is not responsible for this.
VALOR SERVICES cannot be held responsible for damage caused by the poor condition of the premises, furniture, installations, machines, materials and everything that is not under the control and supervision of VALOR SERVICES. In any case, any damage to be reimbursed by VALOR SERVICES will be limited to a maximum of the invoice amount of the commitment. In addition, all invoices must always be paid and any damage is reimbursed by the insurance, after expertise and acceptance.
The contractor is aware that VALOR SERVICES has taken out an insurance “Civil Liability” or a similar policy.
Accepting services performed by VALOR SERVICES staff shall, upon approval by VALOR SERVICES, result in an oral agreement with the contractor whereby the contractor is deemed to have read and accepted the current terms of sale.
The staff of VALOR SERVICES must comply with the performance set out in the specifications accepted by the contractor. Any update must be the subject of a written request previously accepted by VALOR SERVICES and will be invoiced additionally.
The supply of the necessary energy and water necessary for the proper execution of the works is borne and at the expense of the contractor.
The agreed prices were determined on the basis of current wages. In this regard, in the case of contracts longer than 12 months, VALOR SERVICES reserves the right to adjust prices annually to the consumer price index. The contractor expressly agrees to this adjustment.
If, due to circumstances beyond its control, VALOR SERVICES is unable to execute the agreement (such as strikes, accidents, fire, pandemics, etc.), its obligations will be suspended during this period.
Unless otherwise stated, the prices listed are exclusive of VAT.
VALOR SERVICES invoices are payable in cash, without discount, in euro and no later than 10 days after the date of the invoice or, if otherwise specified, this agreed period must be confirmed in writing. In the event of late payment, default interest of 1.5% per month and a fixed compensation of 20% with a minimum of 75 euros will be due on all unpaid invoices by operation of law and without any notice of default.
If payment reminders are not continued by paying the outstanding invoice, VALOR SERVICES will use a collection agency. All associated costs will be charged to the contractor.
In the event of late payment, VALOR SERVICES has the right to suspend its obligations until full payment of the arrears without this affecting the contractor's agreed payment obligations. In any case, the latter has the obligation to pay the fixed payments for the current term of the concluded agreement.
In order to be eligible, any complaint regarding the works carried out must be notified by registered letter no later than 3 working days after its execution. Otherwise, the works carried out have been accepted. Complaints regarding billing must be made in the same way within 7 days of receipt.
If the agreement is entered into for a specified period longer than 11 months, except for cancellation by registered letter no later than 3 months before the due date, it is considered that the current contract will be renewed for the same period under the same conditions.
This automatic extension can be excluded in the agreement.
Orders that have been signed or confirmed by email or other writing are binding. Waiving the agreement cannot lead to non-payment of the agreed amounts. VALOR SERVICES will charge 50% of the agreed amount.
Termination of an agreement with VALOR SERVICES must be canceled by registered mail no later than 3 months before the end of the contract term.
In the event of early termination of current agreements, the contractor will have to reimburse VALOR SERVICES 50% of the outstanding value.
The parties agree that only the present terms and conditions of sale apply, subject to different provisions in any agreement.
In case of dispute, only the Courts of Antwerp have jurisdiction. Only Belgian law applies.
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